Frequently Asked Questions
Step 1. To place an order with us, first visit our website at www.gosuperplayers.com
Step 2. Select the game you prefer, and then choose the server you wish to browse by clicking it from the menu on the left hand side.
Step 3. To purchase currency, simply select the quantity you wish to buy from the pull down menu and click "add to cart". You may also wish to buy smaller amount of currency than what we listed on our website by entering the quantity yourself on the bottom of the specified web pages and click "add to cart".
Step 4. When you have added the items to your cart, you will be advanced to next information stage. Fill in the appropriate details concerning the delivery time and character information.
Step 5. After completing the information page, check the ’I accept the terms and conditions’ box and click submit. *Our payment platforms is currently Paypal . After choosing the method of payment you will be forwarded to the appropriate area after clicking ’Check out’.
Step 6. You will now be forwarded to the payment confirmation page. Once you are satisfied with your shopping cart as well as your delivery information, you may click "proceed to Paypal" to make the payment. If you think the order information is inappropriate, you may also like to go back to the previous order information page to edit your shopping cart and the delivery information.
We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
We currently accept Paypal as our prefered online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union.
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as ours. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the ’sign up’ button and follow the registration process. Paypal has a user friendly system to help new users create their accounts. The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our operators will then start processing the order and the delivery will take place thereafter.
(1) There may have been an error on your order, a mis-spelt character name or complications with payment.If you have been unavailable to receive your order, we may call you to ask you to collectyour order ingame, if remote delivery is not available.
2) For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers,
something which benefits all our customers and MMORPG players.
3) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don't wake you up!
Please send us an email from your Paypal email address that you have placed the order from and include your order number and the correct server or character name. We will make delivery according to the new instructions given. You may also come directly to our 24/7 online support to make the changes.